OLEVS Watch Warranty & Support Guide
Need warranty or after-sales support for an OLEVS watch? The first step is to check where you purchased the product.
OLEVS products are sold through OLEVSSTORE and various independent retailers and marketplace sellers worldwide. Warranty service and after-sales support may depend on the seller, purchase channel and terms associated with your original order.
This guide explains where to start when you need help with an OLEVS product.
Purchased from OLEVSSTORE?
If you purchased your product directly from Olevsstore.com, our customer support team can assist you with eligible warranty and after-sales requests.
Eligible traditional watches purchased directly from Olevsstore.com include a 12-month movement warranty, subject to our warranty terms and exclusions.
To request assistance, contact:
Email: support@olevsstore.com
Please include your order number, product model, description of the issue, and photos or video showing the problem.
For complete coverage and claim information, please read our OLEVSSTORE Warranty Policy.
Purchased from Amazon, Flipkart, AliExpress, eBay or Another Seller?
If your OLEVS product was purchased from Amazon, Flipkart, AliExpress, eBay, another website, retailer or marketplace seller, please contact the seller or the support channel associated with your original purchase first.
The seller that processed your order is generally the best starting point because they have access to your transaction, payment and order information, as well as the warranty or return terms applicable to your purchase.
Products purchased from third-party sellers are not covered by the OLEVSSTORE warranty.
Even if another seller recommends that you contact OLEVSSTORE, we cannot verify or assume warranty responsibility for an order that was not placed through Olevsstore.com.
Why Does the Seller Matter?
OLEVS products are available through different sales channels and independent sellers. Products that appear under the same brand may also be offered with different seller policies, return conditions and after-sales services.
Before requesting warranty assistance, check:
- Where the product was purchased
- Your order confirmation or receipt
- The name of the seller
- The warranty terms provided with the purchase
- The marketplace or retailer’s available support options
This information will help you identify the appropriate place to request assistance.
Can OLEVSSTORE Help With a Product Purchased Elsewhere?
OLEVSSTORE can provide general information where possible, but we cannot process an OLEVSSTORE warranty claim for products purchased from another seller.
OLEVSSTORE warranty and after-sales service apply only to eligible purchases made directly through Olevsstore.com.
If you purchased elsewhere, please contact your original seller or the customer support options associated with the marketplace or website where the transaction was completed.
OLEVS Official Store
OLEVSSTORE (Olevsstore.com) is an OLEVS Official Store operated by Linh Anh Tech. Investment Co., Ltd.
Our Official Store status allows us to provide customers purchasing directly from Olevsstore.com with authentic OLEVS products, clear product information and dedicated after-sales support.
However, Official Store status does not make OLEVSSTORE responsible for orders placed with unrelated third-party sellers.
Need Warranty Assistance?
Purchased from Olevsstore.com?
Contact support@olevsstore.com or review our Warranty Policy for warranty coverage and claim instructions.
Purchased from another seller?
Please contact the seller, retailer, marketplace or support channel associated with your original purchase.
Keeping your order confirmation, receipt and seller information will make it easier to identify the appropriate warranty support channel.
