Warranty Policy

Our Warranty Guarantee: What You Need to Know

Last updated: July 20, 2023

At Olevsstore.com, we take pride in offering high-quality products backed by our 12-month movement warranty. This ensures your purchase is protected and provides peace of mind when shopping with us. Please carefully read our warranty and repair policies to understand the benefits of purchasing directly from our website.

General Warranty Information

1. Coverage:
   • The warranty covers the movement of the watch for 12 months from the date of purchase.
   • External parts such as the case, straps, and glass are not covered. Any damage to these parts will require additional replacement costs and round-trip shipping fees.
2. Replacement Process:
   • Customers are required to send the defective product back to us.
   • Once we receive the item, we will replace it with a new one and ship it back to you.
3. Shipping Note:
   • While we strive to provide seamless warranty service globally, please be aware that international repair services from Vietnam may have some limitations.

Important Warranty Policy

Warranty Eligibility:
We only provide warranty services to customers who purchase products directly from Olevsstore.com. Purchases made from other websites, including unauthorized platforms such as Amazon, AliExpress, Flipkart, or eBay, are not eligible for warranty or support from us.

Many counterfeit or substandard products are sold on unauthorized platforms, and customers who purchase from such sources will not receive warranty services. For your protection, always shop on Olevsstore.com to ensure you are purchasing authentic OLEVS products.

Service and Repair Policies During the Warranty Period

To make use of our warranty service, please follow these steps:

1. Provide Evidence:
   • Submit photos or videos clearly showing the defect in the product.
   • Share this information with our support team at support@olevsstore.com or with your sales manager. Once the issue is verified, you may proceed to return the item for repair or replacement.
2. Return Process:
   • Email the following details to your sales manager or support@olevsstore.com:
     • Tracking number for the returned parcel.
     • Model number of the item being returned.
     • A detailed description of the problem for each item.
     • The original order number from Olevsstore.com.
   • Please ensure all parcels are sent back via postal service. Parcels sent via express delivery methods that incur duties will not be accepted.

Why Choose Olevsstore.com?

Purchasing directly from Olevsstore.com guarantees:

• Authentic OLEVS products with premium quality.
• A 12-month movement warranty for your peace of mind.
• Exceptional customer service and support.

By choosing Olevsstore.com, you can be confident in your purchase, knowing you are fully protected and backed by our reliable warranty and repair services.

If you have any questions or need further assistance, please feel free to contact us through our Contact Us page:
👉 https://olevsstore.com/contact-us/

Thank you for choosing Olevsstore.com!