OLEVSSTORE Warranty Policy
Last updated: September 03, 2026
OLEVSSTORE is committed to providing reliable after-sales support for customers who purchase directly from Olevsstore.com.
Our warranty applies only to eligible products purchased directly from Olevsstore.com. Products purchased from third-party retailers, marketplaces or other websites are not covered by the OLEVSSTORE warranty.
12-Month Watch Warranty
Eligible traditional watches purchased from Olevsstore.com include a 12-month movement warranty from the date of purchase.
The warranty covers manufacturing defects affecting the internal movement of the watch under normal use, including:
- Internal movement defects
- A watch that stops working due to an eligible movement fault
- Significant timekeeping problems caused by an eligible internal mechanical fault
- Other manufacturing defects affecting the covered movement
Warranty coverage for smart watches, smart glasses, smart rings and other non-traditional watch products may vary. Please refer to the applicable product information or contact our support team for details.
What Is Not Covered?
The warranty does not cover:
- Normal wear and tear
- Straps, bracelets, clasps, glass, case or cosmetic damage
- Battery replacement
- Damage caused by drops, impacts, accidents or misuse
- Water damage caused by use beyond the product’s stated water-resistance conditions
- Damage caused by improper use or storage
- Unauthorized repairs, modifications or disassembly
- Loss, theft or damage caused by the customer
Warranty coverage applies to eligible manufacturing defects, not damage resulting from normal use or external causes.
Warranty Eligibility:
To qualify for OLEVSSTORE warranty service:
- The product must have been purchased directly from Olevsstore.com
- The order must be verifiable in our system
- The product must still be within the applicable warranty period
- The issue must fall within the warranty coverage described above
OLEVSSTORE warranty applies only to eligible products purchased directly from Olevsstore.com. Products purchased from third-party retailers, marketplace sellers or other websites are not covered by our warranty.
For general information about where to obtain warranty assistance for OLEVS products purchased from Amazon, Flipkart, AliExpress, eBay or other sellers, please read our OLEVS Watch Warranty & Support Guide.
How to Submit a Warranty Claim
If you believe your product has an eligible warranty issue, contact:
Email: support@olevsstore.com
Please provide:
- Your OLEVSSTORE order number
- Product/model name
- Description of the problem
- Clear photos or video showing the issue
Our support team will review the information and provide further instructions if the product needs to be returned for inspection.
Please do not return a product before receiving return instructions from our support team.
Inspection & Resolution
Returned products will be inspected to determine whether the issue qualifies for warranty coverage.
For an approved warranty claim, OLEVSSTORE may provide an appropriate solution such as:
- Repair
- Replacement
- Another appropriate warranty solution depending on the circumstances
Submitting a warranty claim does not automatically guarantee warranty approval. Coverage is determined after the issue and product have been reviewed.
Warranty Shipping Costs
Unless otherwise agreed:
- The customer is responsible for shipping the product to OLEVSSTORE for warranty inspection.
- For an approved warranty claim, OLEVSSTORE will cover the cost of shipping the repaired or replacement product back to the customer.
Need Help?
For warranty assistance with an eligible purchase made directly from Olevsstore.com, contact:
Email: support@olevsstore.com
Website: Olevsstore.com
Our customer support team will review your request and guide you through the warranty process.
