Frequently Asked Questions (FAQs)
Last Updated: September 3, 2026
Find answers to common questions about shopping at OLEVSSTORE, including OLEVS product authenticity, orders, shipping, returns, warranty and customer support.
For complete policy information, please also review our Shipping & Delivery, Returns & Refunds Policy, Warranty Policy, Privacy Policy and Terms and Conditions.
About OLEVSSTORE
Is OLEVSSTORE an official OLEVS store?
Yes. OLEVSSTORE (Olevsstore.com) is an OLEVS Official Store, operated by Linh Anh Tech. Investment Co., Ltd.
We sell authentic OLEVS watches and smart wearables directly to customers through Olevsstore.com.
Are OLEVS products sold on Olevsstore.com authentic?
Yes. OLEVS products purchased directly from Olevsstore.com are authentic OLEVS products.
For more information about authenticity and buying from third-party sellers, please read our OLEVS Watch Original vs Fake – Buyer Warning & Guide.
Does OLEVSSTORE only sell OLEVS products?
No. OLEVS is the primary brand available at OLEVSSTORE, but we also offer selected products from other watch and wearable brands.
The brand of each product is clearly identified on its product page.
Orders & Payments
How do I know if my order was successfully placed?
After completing your order, you should receive an order confirmation at the email address provided during checkout.
Please check your spam or junk folder if you do not see the confirmation email.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will try to accommodate your request if the order has not yet entered the fulfillment or shipping process. Once an order has been processed or shipped, changes or cancellation may no longer be possible.
Why was my order canceled?
An order may be canceled for reasons such as payment verification problems, suspected fraud, incorrect order information, product availability or other processing issues.
If your order was canceled and you believe this was an error, please contact OLEVSSTORE Customer Support.
What currency will I be charged in?
Available currencies and payment options are displayed during checkout.
Your payment provider or bank may apply its own currency conversion rate or additional fees when your payment method uses a different currency.
Shipping & Delivery
When will my order be shipped?
Orders are normally processed after payment has been successfully verified.
Processing times may vary depending on weekends, holidays, product availability or other circumstances. Please check our Shipping & Delivery Policy for the latest processing and delivery information.
How long does delivery take?
Estimated delivery time is generally 10–15 days, depending on the destination and shipping conditions.
Customs clearance, local carriers, holidays, weather or other circumstances outside our control may occasionally cause delays.
Will I receive tracking information?
Yes. Tracking information will be provided for eligible shipments once it becomes available.
Please allow some time after shipment for the carrier’s tracking system to update.
Do you offer free shipping?
Free shipping availability may depend on the product, promotion, destination or order conditions shown on Olevsstore.com.
The applicable shipping charge, if any, will be displayed during checkout.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
These charges vary by country and are generally determined by local customs authorities. Where such charges are not collected during checkout, the customer may be responsible for paying them.
Please contact your local customs authority if you need information specific to your country.
Returns & Refunds
Can I return my order?
Eligible purchases can be returned according to our Returns & Refunds Policy.
Our standard return period is 30 days, subject to the eligibility requirements and conditions described in the policy.
Should I send a product back immediately if there is a problem?
No. Please contact OLEVSSTORE Customer Support before returning a product.
Our support team will review your request and provide the appropriate instructions. Products should not be returned without following the return procedure provided by OLEVSSTORE.
How long does a refund take?
Once a refund is approved and processed, the time required for the funds to appear in your account depends on the payment provider or financial institution.
Please refer to our Returns & Refunds Policy for complete information.
OLEVS Watches & Product Information
What type of movement do OLEVS watches use?
It depends on the model.
Our collection includes automatic mechanical, mechanical, quartz and digital watches. The movement type and relevant specifications are provided on each product page.
Are OLEVS watches waterproof?
Water resistance varies by model.
Always check the water-resistance rating on the individual product page before exposing a watch to water.
A water-resistance rating should not be interpreted as permission to use the watch beyond the conditions specified for that particular model.
What materials are used in OLEVS watches?
Materials vary between models.
Depending on the product, watches may use different case materials, straps or bracelets, crystals and other components. Please refer to the specifications on the individual product page for accurate information about a particular model.
Where can I find the specifications for a watch?
Each product page includes available specifications such as movement, case size, materials, water resistance, functions and other model-specific information.
Because specifications vary between models, the individual product page should be used as the primary reference.
Warranty & Support
Do OLEVS watches come with a warranty?
Eligible traditional watches purchased directly from Olevsstore.com include a 12-month movement warranty, subject to our Warranty Policy.
Warranty coverage for smart watches, smart glasses, smart rings and other product categories may vary. Please check the applicable product information or contact us if you are unsure.
What does the 12-month watch warranty cover?
The warranty covers eligible manufacturing defects affecting the internal watch movement under normal use.
It does not generally cover normal wear, cosmetic damage, straps, bracelets, glass, batteries, accidents, misuse, unauthorized repairs or damage caused by use outside the product’s stated conditions.
Please read our Warranty Policy for complete coverage and exclusions.
I purchased an OLEVS watch from Amazon, Flipkart, AliExpress or eBay. Can OLEVSSTORE provide warranty service?
OLEVSSTORE warranty applies only to eligible products purchased directly from Olevsstore.com.
If your product was purchased from Amazon, Flipkart, AliExpress, eBay or another third-party seller, you should first contact the seller or marketplace associated with your original order.
Even if another seller directs you to OLEVSSTORE, we cannot assume warranty responsibility for an order that was not purchased through Olevsstore.com.
Please read our OLEVS Watch Warranty & Support Guide for more information.
What should I do if my OLEVS product has a problem?
If you purchased directly from Olevsstore.com, contact OLEVSSTORE Customer Support and provide:
- Your order number
- Product/model name
- Description of the problem
- Photos or video showing the issue where appropriate
Our team will review the information and provide the next steps.
Customer Support
How can I contact OLEVSSTORE?
You can contact us at:
Email: contact@olevsstore.com
Phone: +84 899 991 428
Website: Olevsstore.com
For order-related questions, please include your order number so our team can assist you more efficiently.
