Warranty Policy – Olevsstore.com
Last updated: July 20, 2023
At Olevsstore.com, we provide a store-backed warranty designed to give our customers a reliable and transparent after-sales experience. This warranty is independently offered by Olevsstore.com as part of our customer service commitment.
This warranty is provided by Olevsstore.com and is not a manufacturer warranty!
1. Warranty Coverage
All eligible watches purchased from Olevsstore.com include:
12-month movement warranty
This warranty covers manufacturing defects related to the internal movement of the watch under normal use conditions.
2. Eligibility
This warranty applies only to products purchased directly from Olevsstore.com.
To be eligible:
- The order must be verifiable in our system
- The customer must provide a valid order number or proof of purchase
Important: This is a retailer-provided warranty, applicable exclusively to purchases made on Olevsstore.com. If your product was purchased from another seller, marketplace, or website, please contact the original seller for warranty and support. We are unable to verify or service orders that were not placed through Olevsstore.com.
3. What Is Covered
- Movement defects
- Watches that stop working or run inaccurately due to internal mechanical issues
- Manufacturing faults under normal usage conditions
4. What Is Not Covered
The warranty does not cover:
- Watch straps (leather, stainless steel, rubber, etc.)
- Glass (scratches, cracks, or breakage)
- Watch case or dial damage (scratches, dents, oxidation)
- Battery (for quartz watches)
- Normal wear and tear over time
Damage caused by the following is also not covered:
- Drops, impacts, or accidents
- Improper use or handling
- Water damage due to misuse
- Unauthorized repairs or modifications
In such cases, repair services may be offered with an additional fee.
5. Warranty Process
Step 1: Submit a Request
Please contact our support team via:
Email: support@olevsstore.com
Include the following:
- Order number
- Product model
- Description of the issue
- Clear photos or video showing the problem
Step 2: Review & Instructions
Our team will review your request and provide further instructions.
If the issue is eligible, you will be guided on how to return the product.
Step 3: Return & Inspection
- Send the product using standard postal service
- Please follow the shipping instructions provided by our team
Once received, we will inspect the product to confirm warranty eligibility.
Step 4: Resolution
If the issue is covered under warranty:
- We will provide a replacement or appropriate solution
- The item will be shipped back to you after processing
6. Shipping Costs
- Customers are responsible for the cost of sending the product to us
- We will cover the return shipping cost after warranty processing (where applicable)
Please note: International warranty service may require additional processing time.
7. Important Notes
- Warranty service requires valid proof of purchase
- We recommend keeping your order confirmation for future reference)
- Processing times may vary depending on location and shipping conditions
8. Why Buy from Olevsstore.com
When you purchase directly from our website, you receive:
- Verified order tracking
- Clear warranty coverage
- Dedicated customer support
- A transparent and consistent after-sales process
If you have any questions, please contact us via our Contact Us page: https://olevsstore.com/contact-us/
Thank you for shopping with Olevsstore.com!
