Warranty Policy – Olevsstore.com
Last updated: July 20, 2023
At Olevsstore.com, we are committed to providing quality products backed by a clear and transparent warranty policy.
All watches purchased from our website include:
12-month movement warranty
This ensures your purchase is protected and gives you peace of mind when shopping with us.
Warranty Eligibility
Valid for Orders from Olevsstore.com Only
This warranty applies exclusively to:
- Products purchased directly from our website
- Orders that can be verified in our system
Important:
OLEVS operates under an ODM model and does not sell directly to end users. Different sellers provide different product standards and warranty policies.
Therefore, we do not provide warranty or support for products purchased from:
- Amazon
- AliExpress
- eBay
- Flipkart
- Any other third-party sellers
In such cases, please contact the original seller for support.
Warranty Coverage
Covered
- Movement defects
- Watch not running or inaccurate due to mechanical issues
- Manufacturing faults under normal use conditions
Not Covered
The following are not covered under warranty:
- Watch straps (leather, stainless steel, rubber, etc.)
- Glass (scratches, cracks, or breakage)
- Watch face (scratches, dents, oxidation)
- Battery (for quartz watches)
- Normal wear and tear over time
- Damage caused by:
- Drops or impact
- Water misuse / water damage
- Improper use
- Unauthorized repairs or modifications
These cases may be repaired with a service fee.
Warranty Process
To request warranty service, please follow these steps:
Step 1: Submit Information
Email: support@olevsstore.com
Include:
- Clear video or photos showing the issue
- Detailed description of the problem
- Order number
- Product model
Our team will review and respond as soon as possible.
Step 2: Return the Product
If your request is approved:
- You will be instructed to send the product to our service center
- Please use standard postal service only
- Do not use shipping methods that may incur customs duties (these may be refused)
Step 3: Inspection & Replacement
- Once received, we will inspect the product
- If the issue is covered under warranty → a replacement will be provided
- The replacement will be shipped back to you
Shipping Costs
- Customers are responsible for the cost of sending the product to us
- We will handle processing and return shipping after warranty service
Please note:
International warranty service may involve longer processing and shipping times.
Important Notes
1. Not All OLEVS Watches Are Covered
- Only products purchased from Olevsstore.com are eligible
- Products from other sources may:
- Not meet our quality standards
- Not include warranty
- Not be supported by us
2. Lower Prices Often Mean No Warranty
Products sold at significantly lower prices on marketplaces often:
- Do not include proper warranty
- Do not provide after-sales support
This is why pricing differs between sellers.
3. Keep Your Order Information
- Your order details are required for warranty verification
- Without valid proof of purchase, we cannot process your request
Why Choose Olevsstore.com?
Purchasing directly from Olevsstore.com guarantees:
- Carefully selected products with defined quality standards
- 12-month movement warranty
- Transparent support process
- Reliable after-sales service
If you have any questions or need further assistance, please feel free to contact us through our Contact Us page: https://olevsstore.com/contact-us/
Thank you for choosing Olevsstore.com!
